Shipping policy
SHIPPING POLICY
PawpStarz Pet Portraits creates custom and made-to-order products featuring your pet. Production timelines begin after we receive the information needed to create your order.
PHOTO SUBMISSION & PROOF PROCESS
After checkout, we will contact you by email to collect your pet photo and any additional portrait details.
If we have not received your pet photo within 7 days, we will send a reminder. Your portrait timeline begins once usable photos and required details have been received.
For portrait products, your first proof will typically be provided within 2 business days after receiving usable photos and portrait details.
Physical portrait products will not enter production until you approve your portrait proof.
PRODUCTION TIMES
Portraits and home goods:
These items typically ship within 3–5 business days after proof approval.
Custom knit sweaters:
Because these items are custom knitted, production typically takes approximately 2 weeks before shipment.
Production times are estimates and may vary during holidays, high-volume periods, or due to circumstances outside our control.
DIGITAL PORTRAITS
Digital portraits do not ship physically. Final digital files will be delivered electronically after the portrait is completed and approved, where applicable.
SHIPPING & TRACKING
Physical orders are shipped to the address provided at checkout. Once your order ships, tracking information will be provided when available.
Please carefully review your shipping address before completing your purchase. PawpStarz Pet Portraits is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
INTERNATIONAL ORDERS
We ship internationally where shipping is available for the selected product and destination.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authority.
DELIVERED BUT MISSING PACKAGES
If tracking indicates that your package was delivered but you cannot locate it, please first:
• Check with household members or neighbors
• Check around your delivery location
• Contact the shipping carrier for additional delivery details
If you still need assistance, contact us at pawpstarzshop@gmail.com and we will work with you toward a reasonable resolution.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at pawpstarzshop@gmail.com with your order number and clear photos of the item and packaging.
CONTACT
PawpStarz Pet Portraits
pawpstarzshop@gmail.com